Refund policy

Product Warranty
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All products are guaranteed for quality and are free of defects. We will exchange any product returned to us that prove to be defective. If we are not able to exchange the product, we will replace it with a comparable product or issue a refund. Please refer to the Exchange and Return Policy below for more details.

Exchange and Return Policy
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Important: A Return Merchandise Authorization (RMA) must be issued before returning a product.
Items must be returned/exchanged within 15 days of receiving an item.
If you are not 100% satisfied with your order, please follow the steps below:

1. Call CocoTherapy customer service: (630) 578-6752 to inform us of your intent and obtain a Return Merchandise Authorization (RMA) form.
2. Return your item along with a copy of the RMA form and your receipt or packing slip within 15 days of receiving it.

Expect refunds to be processed between 5 to 15 business days after the request is made. It might take up to 2 billing cycles before the refund appears on your credit card statements.

Return/Exchange Restrictions:
Unfortunately, there are certain items we can't accept as a return/exchange:
- Merchandise that has been opened, used, or consumed
- Final sale items

Unauthorized returns will not be refunded.

Shipping charges, insurance and handling fees are not refundable. The customer is responsible for all shipping fees associated with returns and exchanges.
All items returned must be shipped via UPS, FedEx, USPS or any reputable carrier with tracking number and insurance. The customer must pre-pay all shipping charges and insure the shipment or accept the risk if the product is lost or damaged in shipment.

Lost or Damaged Shipments
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Oscar Newman LLC is not responsible for any lost or damaged return shipments. If your return shipment is lost or damaged, you must contact the carrier to file a claim.